Effective Telesales Skills | Sales Training
Effective Telesales Skills

Effective Telesales Skills

Would you like to learn how to get more business?

Do you wonder how people still get business from telesales and telemarketing?

Would you like to learn how to be successful when undertaking telesales and telemarketing campaigns?

Telesales isn’t about picking up the phone and “going for it”, it’s about using the call to gauge their interest in your services or products. Additionally, it is not about scripts and bullying tactics.
Your phone call needs to capture their attention, build credibility and get you in front of the right person.
You will leave this workshop with the ability to make telesales calls that will have an immediate impact on your business.

Our interactive Effective Telesales Skills workshop will cover:  

  • Understanding why customer's buy and how they like to be treated
  • Understanding what customers need and how to present a solution
  • Your USP's and how to communicate those to your prospect
  • Why planning is imperative before making a call
  • How to structure your phone call without a script
  • The objective of a call - why this is important
  • How to quickly build rapport over the telephone
  • How to get around the "gatekeeper"
  • What questions we need ask to understand our customer's needs
  • How to overcome objections
  • How to effectively close the call to win business.

Ideal for?

People who would like to improve their telesales or telemarketing skills.

Group Learning Workshops

An opportunity to learn with discussion and input from other delegates.
Please note that due to the COVID-19 restrictions, all group learning workshops will be run via Zoom until further notice.

Workshop cost: